Magnum
Opuses
Creative Web Portfolio | Rona Soria
WORK EXPERIENCES
Wikipedia​
Writer/Online Journalist
February 25, 2013 - present
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Freelance writer/online journalist.
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Interviews notable successful people and publishes their biographies.
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Writes articles about noteworthy historical establishments and landmarks.
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Notable contributions: Noven Belleza, JM Yosures, Albee Benitez, Magikland, etc.
Data Encoder/System Analyst
January 12, 2019 - March 20, 2019
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Encoded students’ information into the university’s database.
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Administered data gathering to avoid mishaps with the database.
STI West Negros University
Historian/Graphic Designer
July 10, 2019 - December 13, 2019
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Designed all of the city’s posters, brochures, and leaflets – predominantly during its festival and other local events.
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Served as a historian/front desk officer.
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Served as a technical advisor and data encoder/administrator.
Silay City Tourism Office
Technical Service Representative
July 4, 2020 - September 5, 2020
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Assisted our client’s customers’ technical-related concerns and inquiries via phone.
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Profiled as a technical service representative for three (3) accounts, namely Tracfone Wireless, T-Mobile, and Safelink Wireless.
Panasiatic Solutions
Customer Service Representative
September 14 - November 20, 2020
• Assisted our client’s customers and inquiries via phone and chat. • Profiled as a customer service representative for a retail/e-commerce account • Served as an i-RTA (Real-Time Analyst) to assist the program’s Workforce Management; utilized CRM tools. • Awarded as one of the best customer service representatives (Noticeably Better Experience Award); on account of the countless commendations received from our customers.
Concentrix
Advisor II
November 20 - July 15, 2020
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Promoted to a higher position owing to my consistent outstanding performance.
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Assisted customers’ extensive concerns and inquiries via phone and chat.
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Served as an escalation supervisor and subject-matter expert.
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Continued serving as an i-RTA.
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Assisted customers’ escalated tickets and concerns.
Concentrix
Sr. Real-Time Analyst, Workforce Management
July 15, 2022 - June 30, 2023
• Promoted to a higher position owing to my consistent outstanding performance. • Managed agents’ schedules and aux/activities. • Managed the entire production team – with more than two hundred (200) employees – and monitored their activities to achieve excellent and stable performance. • Managed internal and external processes of both the company and program. • Ensured consistent updates with the clients apropos of the program’s interval and daily activities. • Established, maintained, and sent internal and external reports and dashboards.
Concentrix
Management Information System Analyst, WFM
July 29, 2023 - March 10, 2024
• Established, analyzed, and presented high-level reports and dashboards to our clients. • Spearheaded a myriad of meetings for the operations team and clients. • Established, maintained, and sent performance and business reports. • Established, evaluated, maintained, and sent program and site scorecards garnered by our agents, supervisors, managers, and directors. • Simultaneously handled 5 accounts (financial, retail, medical, and e-commerce industries) with more than 500 agents globally. • Assisted client success managers in establishing, analyzing, visualizing, and presenting extensive performance and business reports to our clients.
Ubiquity
Operations and Data Management Specialist
June 3, 2024 - present
• Enhances SEO for the company’s website • Creates GIFs and graphic designs • Writes artificial-intelligence-related and email-security-related articles and blogs • Spearheads review and research tasks for clients • Establishes domains, DNS records, security profiles, and personal accounts for our clients • Researches, consolidates, and manages multifarious data for company’s machine learning modules and artificial-intelligence systems and platforms • Tracks clients’ data and manages company’s database • Establishes accounts on Gmail, Microsoft, and LinkedIn for an automation process • Performs ad-hoc tasks
Fiber AI
Address
Silay City, 6116, Western Visayas, Philippines
Phone
Mobile: +63 905 430 9211
Telephone: (034) 466 - 1585
